1. Where's my order?

When you place an order, we take 1-3 business days to prepare it for despatch. i.e. PROCESSING.

After preparing the order, we hand it over to the delivery carrier for delivery to the delivery address you've provided. The estimated length of time for this varies depending on the delivery option you selected at check-out. i.e. DELIVERY.

Therefore, the arrival time for your package will be a sum total of the processing & delivery times i.e. Arrival time = Processing time + Delivery time.

For more details, see shipping & delivery

2. Can I track my order?

Yes, you can if you chose a tracked delivery service at the check-out. And for this, you'll usually find the tracking number in the email confirmation you receive when your order is despatched.

If you didn't choose a tracked delivery service, you won't be able to track your order neither can we because there won't be a tracking number.

For more details, see shipping & delivery

3. Can I amend an order once placed?

No, you can’t change an order once it’s been placed.

4. Can I cancel an order?

No. We don't accept cancellation of orders as the moment an order is placed, its processing begins in order to meet our tight shipping & delivery schedule.

Therefore, it is imperative that you ensure to read and understand the description of the item you intend to purchase, our shop policies, the estimated shipping & delivery schedules before you place your order.

5. Will my order be processed without the personalisation info?

If your order requires some sort of personalisation (e.g. name or image), then we'll require you to provide the personalisation info before the order can be processed.

Any delays in providing the required info may lead to processing or delivery delays.

1. Which delivery service do you use?

We ship all of our items using Royal Mail delivery services except otherwise stated.

2. Do you offer international shipping?

Yes, we do. For more details, see shipping & delivery.

3. Do you include invoices in your packages?

No. We do not include invoices in our packages, so you can send your gifts directly to the recipient.

4. My order arrived damaged, what do i do?

If you have any problems with your order, please get in touch as soon as possible using the contact us form.

1. Can I return an item if I change my mind?

No. Due to the nature of our items (personalised and/or digital), we don't accept returns nor do we give refunds.

Therefore, it is imperative that you ensure to read and understand the description of the item you intend to purchase, our shop policies, the estimated despatch & delivery schedules before you place your order.

2. Do you ship orders with return labels on the packages?

No, because we don't accept returns due to the nature of our items - personalised and/or digital.

1. Do I need to pay custom or import taxes?

Customs or import taxes may apply depending on the country you're shipping your item(s) to. Therefore, it is vital that you're aware of this.

As a buyer, you are fully responsible for any customs and import taxes as we do not take responsibility for any charges or delays due to customs.